AI Agent for Customer Support

Customer support is the second-most-automated workflow after data entry. A custom agent resolves 60-80% of Tier-1 tickets autonomously — order status, refunds, FAQs, account access — and hands only the edge cases to a human. It works 24/7, never gets impatient, and costs less than a single support hire's first paycheck.

What a support agent actually handles

Order status & shipping

98% auto-resolved

25% of tickets

Agent queries the order system and replies with tracking info, delivery ETA, and carrier links. Handles 'where is my order' in under 10 seconds, 24/7.

Returns & refunds

75% auto-resolved

15% of tickets

Agent reads the return policy, confirms eligibility, issues an RMA or refund per your rules, and logs it in Shopify/Stripe. Escalates only policy-edge cases.

Password resets & account access

100% auto-resolved

12% of tickets

Agent verifies identity via email code, triggers the reset flow, and confirms. Zero human touch for the most repetitive ticket type in existence.

Product & pricing FAQs

85% auto-resolved

20% of tickets

Agent answers from your knowledge base — shipping costs, ingredient lists, compatibility, warranty terms. Updates its own answers when you publish a new KB article.

Billing & invoice questions

70% auto-resolved

10% of tickets

Agent pulls billing history from Stripe/QuickBooks, explains a charge, and sends a copy invoice. Escalates only true disputes.

Bug reports & feature requests

Logged, routed

8% of tickets

Agent logs the report, acknowledges to the customer, tags it in your tracker (Linear, Jira), and notifies the right engineer. No 'thanks for your feedback' black hole.

What it does NOT do (the limits)

Angry or emotionally charged escalations

Route to a human immediately. The agent detects sentiment and never argues with a customer.

Novel edge cases it has never seen

Agent escalates after 1 failed resolution attempt — no infinite loops, no hallucinated answers.

Anything involving money movement above your threshold

You set the dollar ceiling. Refunds above it always go to a human approver.

The ROI

Tickets/month (500)

65% auto-resolved

FTE hours saved/month

~130 hrs

Equivalent FTE cost

$4,500/mo

Agent cost: ~$80-120/month in API calls. One-time build: $750. The math pays back in week one.

See How Many of Your Support Tickets Are Automatable

The free AgentFit audit asks about your support volume and ticket mix, then shows exactly which categories an AI agent can take off your plate — and what it's worth.

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